Shipping & Payment Info

Shipping and Payment Information

At The Chic Assistant, we are committed to providing a seamless shopping experience. Below you will find detailed information about our shipping and payment operations, including options, costs, and policies.

Shipping Information

48 Contiguous United States Shipping

Our goal is to ensure that your order arrives promptly and securely, regardless of where you are located.

Local Shipping: Orders within the United States are shipped via the United States Postal Service (USPS), with delivery options ranging from standard to expedited shipping.
International Shipping: NOT AT THIS TIME

Shipping Costs

Shipping costs are calculated at checkout based on your order's weight, dimensions, and destination. During checkout, you will have the opportunity to select your preferred shipping method.

Local Shipping Rates: Shipping costs vary and will be due to promotion

Order Processing and Delivery Times

Orders are typically processed within 2-7 business days. Delivery times depend on the shipping method selected:

Standard Shipping: Depending on location
Expedited Shipping: Depending on location

Please note that these are estimated delivery times and may be subject to delays due to factors beyond our control, such as customs processing or carrier delays.

Policy Around Returns, Exchanges, Damages, and Lost Packages

Returns & Exchanges: If you are unsatisfied with your purchase, you may contact The Chic Assistant for a return or exchange within 15 days of receipt. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please contact us to initiate a return or exchange.
Damages: If your order arrives damaged, please contact us immediately with photos of the damage, and we will work with you to resolve the issue.
Lost Packages: If your package is lost in transit, please contact us as soon as possible. We will file a claim with the carrier and take appropriate action, including issuing a replacement or refund, depending on the situation.

Payment Information

Payment Options

We accept a variety of payment methods to ensure a convenient shopping experience:

PayPal: Secure and easy payment via your PayPal account.
Other Option: No other option at the moment

Payment Requirements and Instructions

Payment is required at the time of purchase. Your order will not be processed until payment has been completed.
Ensure that your billing information matches the details on file with your payment provider to avoid delays in processing your order.

Contact Information

If you have any questions or concerns about our shipping or payment policies, please do not hesitate to contact us:

The Chic Assistant

Email: info@thechicassistant.com

Phone: 931.300.2358

Mailing Address: 1108 Christian James Dr. Clarkesville TN 37043